|
Topic |
Study |
Details |
Evaluation |
Application |
The problem |
Battenburg
and Gerritsma 1983 |
Student
doctors |
|
|
|
Going
to the doctor |
Scambler
and Scambler 1984 |
Lay
consultations |
|
|
|
|
Pitts
1991 |
Reasons
for going to the doctor |
|
|
|
Patient
satisfaction |
Kent
and Dalgleish 1996 |
Patient
satisfaction |
|
|
|
|
Scarpaci
1988 |
Manner
more important than technical care |
|
|
|
|
BenSira
1980 |
Patients
are poor judges |
|
|
|
|
Johnson
et al 1988 |
Doctor
uncertainty |
|
|
|
|
Barnett
2002 |
Surgeons
are brusque |
|
|
|
|
Cartwright
and Windsor 1992 |
Patients
want more info |
|
|
|
Listening
skills |
Beckman
and Frankel 1984 |
Patient
not allowed to finish talking |
|
Active
listening |
|
Non-verbal
communication |
Birdwhistell
1970 |
Up
to 35% of meaning conveyed by words alone |
|
|
|
|
Argyle
1975 |
4
major uses (Try the activity) |
|
|
|
|
Zuckerman
et al 1981 |
Facial
expressions and emotion |
|
Controlling
facial expressions |
|
|
McKinstry
and Wang 1991 |
Dress |
|
|
|
Touch |
Jourard
1966 |
Where
people touch each other |
|
|
|
|
Jourard
1966 |
Cultural
differences |
|
|
|
|
Davitz
and Davitz 1985 |
American
perception of British nurses |
|
|
|
|
Whitcher
and Fisher 1979 |
Effects
of nurses touching patients |
Field
experiment |
|
|
Questioning |
|
|
|
|
Closed questions
|
Try
the activity |
|
|
|
|
Open
questions |
Jesudason
1976 |
|
|
|
|
Affective
questions |
|
|
|
|
|
Probing
questions |
|
|
|
|
|
Leading
questions |
Loftus
1975 |
Frequent
vs. occasionally |
|
|
|
Directed
vs. Sharing consultations |
Savage
and Armstrong 1990 |
|
|
|
Use of Video
|
Maguire
and Rutter 1976 |
|
|
Video
feedback |